Help/Support
Contact Guru Stu directly if you need help with your account or playback.
How to connect your App
After you download and install your app:
- Open your app.
- Select Add Server or Connect to Server, if prompted.
-
Enter the complete server address:
https://jellyfin.gurustu.au/ - Sign in using your username and password.
Playback problems
When asking for help, include:
- The movie, episode or collection title.
- The device and Jellyfin app you are using.
- The time and date of the problem.
- What you were doing when the problem occurred.
- What you expected to happen.
- What actually happened.
- Any error message displayed.
Password help
Contact Guru Stu directly for help resetting your password. Do not send your existing password.